The terms listed here includes information about how we
and what is expected of each of us.
I respond to all emails within 2 days (unless stated in the
Contact page that I am on leave)
My usual response is within 12 hours during
week days, New Zealand time.
Early in our correspondence we will establish an
understanding about the frequency, duration and nature
of the psychotherapy. I do not respond for longer than
one hour in one exchange of email even if there is
credit in the account. More about the psychology of
online time here.
The correspondence is confidential. I will
use all reasonable means to keep the correspondence private
and secure. You are free to show the material to people you
choose, including other professionals. Publication of my
words, in any form, including on the Internet will require my
Security limitations of email can be avoided
using secure options - please
indicate if you need this.
I expect that you use your real name. If you wish to use an
anonymous ID please let me know, as identity
has psychological implications.
The work is confined to the email medium. Threats to safety
of the client or others will not be dealt with other than by
the usual correspondence. If safety is an
issue then qualified local help needs to be found
and this is the responsibility of you as the client.
All work initiated via email will remain as email
correspondence only, no other media such as
telephone, Internet Messaging or face-to-face work are
included unless specifically arranged and contracted.
I charge a fee for my work by
the hour (in 5 minute intervals). This includes
reading your material, and writing my response. I have an
introductory rate for the first hour, and a standard rate for
subsequent hours. Emails that take under 5 minutes are not
charged for while you have a credit with me. Please ensure you have credit for at least one hour with me when you send an email.
The first hour of my work with you at the 'introductory
rate' may be all that you require. If appropriate I will
suggest how you can continue - there is no
obligation to do so.
I add an ADMIN note to the emails to keep you
up-to-date with your account with me. I do not make
billable responses if your account is not in credit. You can
not accrue a debt with me.
You can terminate your connection with me at any time and I
will refund any credit you have.
No specific outcome is implied or promised. The writing is
not seen as a substitute for face-to-face counselling or
psychotherapy but a complement to it, or as a separate
experience altogether. Please contact a medical practitioner
if you have concerns about your health.
I have professional supervision for this
I am a member of the New Zealand Association of
Psychotherapists and adhere to the Association's Code of
Requesting psychotherapy online with me indicates that you
have read and agree to these details about